![How Consumers Use Social Media For Customer Service, July 2015 [CHART]](https://trends.e-strategyblog.com/wp-content/uploads/2015/09/Parature-Consumer-Use-Social-Media-Customer-Service-Jul2015.png "Chart - How Consumers Use Social Media For Customer Service")
One-third of US adults (18+) report having ever used social media to ask a customer service question, and 83% say they received an answer the last time they did so, according to results from a Parature survey. That’s a more encouraging result than seen in several other studies that have shown social response rates from brands to be less than ideal, including a recent Socialbakers report that found 74% of questions to be answered on Facebook but just 30% on Twitter. Source: Parature
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