![Facebook Response Rates, Q2 2012-Q1 2014 [CHART]](https://www.marketingcharts.com/wp/wp-content/uploads/2014/05/Socialbakers-Facebook-Brand-Response-Rates-Q2-2012-Q1-2014-May2014.png "Chart - Facebook Response Rates")
The average response rate for user wall questions asked of brands around the world on hit 65% in Q1, the highest point since Socialbakers began tracking this metric and matching its “Socially Devoted” standard. The mail and shipping industry took over as the top industry by response rate (87.9%), followed by airlines (81.1%) and telecom (78.2%). Telecom performs exceptionally well considering it receives by far the most volume of questions, almost triple the next industry, electronics. In other results, Socialbakers notes that one-quarter of user posts on Facebook brand pages are questions, and that while the absolute number of questions grew by 1% quarter-over-quarter in Q1, the number of answers increased by 7% (thus the increased response rate). Source: Socialbakers
The e-Strategy Academy covers all aspects of digital marketing including search optimization & marketing, email marketing, social media marketing, video marketing, mobile marketing & public relations.