![Characteristics Consumers Associate With Small Businesses, August 2013 [TABLE]](http://www.emarketer.com/images/chart_gifs/171001-172000/171887.gif "Table - Characteristics Consumers Associate With Small Businesses")
As small-business decision-makers focus on building committed businesses that are easy and friendly to work with, they’re creating personalized, customer-focused environments—and drawing consumers in as a result. Read the rest at eMarkewter.
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