According to this infographic by sprinklr (via Ragan), 11% of organizations have lost money due to negative social media comments. 15% have lost customers. This infographic illustrates the costs of neglecting customer service.
![The Cost Of Social Customer Service [INFOGRAPHIC]](https://trends.e-strategyblog.com/wp-content/uploads/2015/05/TheCostOfNotPrioritizingCustomerExperienceInfographic-min.jpg "Infographic - The Cost Of Social Customer Service")
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