![SMBs' Satisfaction With Volume Of New Clients Gained Online, November 2014 [CHART]](https://trends.e-strategyblog.com/wp-content/uploads/2015/02/185701.gif "Chart - SMBs' Satisfaction With Volume Of New Clients Gained Online")
Small businesses need to stay on top of digital if they want to keep clients—and themselves—happy. According to November 2014 polling by vCita, just 30.8% of small-business owners (SBOs) in North America were satisfied with the volume of new clients they got online. In comparison, 45.9% said this needed improvement, and 16.4% weren’t satisfied at all.
Despite the plurality of unhappy respondents, most were getting clients online—just 6.9% said they got almost none there, and further results highlighted the importance of websites in particular. While half of new clients typically contacted SBOs via websites—lower than the 72.3% who cited email and 64.2% who cited the phone—site engagement was frequent. Read the rest at eMarketer.
The e-Strategy Academy covers all aspects of digital marketing including search optimization & marketing, email marketing, social media marketing, video marketing, mobile marketing & public relations.