3 in 5 consumers around the world would be interested in shopping at a fully automated “self service” store with vending machines and kiosk stations offering a virtual customer service, according to a new study from Cisco. With check-out often a pain point for in-store shoppers, the study finds that 52% of respondents prefer using self-check-out stations so as to avoid waiting in line to make purchases, with that figure rising to 57% among 18-29-year-olds and 55% among 30-49-year-olds. Read the rest at eMarketer.
Posted in Consumer Behavior
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