Less than half of travelers always (7.8%) or often (35.6%) stay at the same hotel brand, details Deloitte [PDF] in survey results released in January. The study, which looks at how travelers book hotel stays and the decision influencers behind those bookings, also finds that just 1 in 5 say that a loyalty program is a very important factor when choosing a hotel for business and/or leisure. Instead, ranking at the top of the list of very important factors is value for money/room rate, at 47% of respondents.
Looking specifically at attitudes towards preferred hotels, the study reveals that 36% of respondents developed a liking for the hotel because of its loyalty program, and only 31% agreed that they would not switch to a competing hotel brand to take advantage of a short-term promotion. Read the rest at MarketingCharts.
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