Response Rates For Select Media [CHART]

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via marketingcharts.com Direct mail campaigns benefit from higher response rates than various other channels, finds the Direct Marketing Association (DMA) in a June 2012 study. Comparing rates over time, the report indicates that the response rate for direct mail to an existing customer averages 3.4%, compared to 0.12% for email. Interestingly, (letter-sized) direct mail’s relative…

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Customer Experience Ratings By Channel [CHART]

via marketingcharts.com Executives working at companies involved in e-commerce or e-business are more likely to say that the quality of their company’s customer experience is good in physical stores than online, per a [download page] study released in June 2012 by Econsultancy in association with Tealeaf. 53% of respondents rated the quality of customer experience…

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QR Codes On Presentations

Do plenty of testing under real-world conditions if you plan on including a QR code in your presentation; here’s an example of why you should.

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Dear, John…

34% of US marketers considered personalized campaigns to be highly effective and measurable.

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Subscribe To Your Scoop

Watch a screencast of Izzy’s Ice Cream’s new RFID-enabled “Subscribe to your Scoop” ice cream flavor update customer service solution.

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