Marketing Trends
Customer Service Is The New PR
AVERAGE CALL HOLD TIME BY RETAILER Stella Service Only 21 of the Internet’s top 100 retailers connect shoppers directly to a live agent. Consumer Reports 71% of shoppers become extremely irritated when they cannot reach another human being on the phone. 67% of them got so frustrated they hung up the phone without resolving their…
Read MorePhoto Marketing
Flickr has 51 million users.
Read MoreInterview: What Are QR Codes?
Interview with David Erickson for a feature story by WCCO TV reporter Lindsey Seavert about QR codes.
Read MoreIs Facebook Losing Steam?
14.8% fewer Americans sent messages to friends on Facebook in July 2011 than did so in July 2009.
Read MoreBack To School Online
38% of consumers planned to spend less this year on back to school shopping.
Read MoreOnline Gaming & Virtual Goods
Total US virtual goods spending will reach $2.1 billion in 2011.
Read MoreQR Code Scanning Context
58% of QR code scanners scanned a QR code from their home.
Read MoreSocial Media's Fundraising Multiplier Effect
Every dollar you give publicly the first time gets tripled in the network.
Read MoreThe Amazon Advertising Network
Amazon.com attracts 137 million customers a week.
Read MoreUS Congress Staff Use Of Social Media
14% of congressional communications staff consider online town hall meetings very important for understanding constituents’ views.
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