Consumer Attitudes
2020 Travel [INFOGRAPHIC]
Safety is the number one concern governing the foreseeable future of travel across every demographic, according to the State of Travel in 2020 report by the GlobalWebIndex.
Read MoreTop Customer Journey Development Practices
Eight in 10 CX, analytics, customer care, and marketing professionals say that a journey-based strategy is very (39%) or extremely (40%) important to their organization’s overall success.
Read MoreTrusted Brand Information Sources
As advertising becomes increasingly targeted based on online activity, consumers are at risk of being put off by ads that feel too intrusive.
Read MoreSocial Commerce Demographics
What is striking about these numbers is that 50% said they have not used social commerce and are not interested in using social commerce, or are not familiar with the concept.
Read MoreExpected Coronavirus Rebound By Retailer Category
Department Stores and off-price retailers are the most optimistic about recovering store traffic in the wake of the Coronavirus pandemic.
Read MoreHow People Share Their Opinion With Brands
More than 8 in 10 (85%) consumers share their opinion with brands by taking surveys, making this the most popular method of giving feedback.
Read MoreProduct Categories For Which Amazon Is Preferred
Amazon leads the way among online retail channels in consumers’ views of delivery speed, delivery price, product reviews and more, but it falls behind as a shopping destination in some sectors, according to a recent report from Wunderman Thompson Commerce (WTC).
Read MoreWhen Will Conferences Return?
When do you think you would go to a large conference again?
Read MoreParents’ Biggest Pandemic Problems
This should come as absolutely no surprise to anyone who hasn’t been sleepwalking through the pandemic, parent or not.
Read MorePandemic Sparking Renewed Interest In Victory Gardens
Victory Gardens, a tradition dating back to the Spanish Flu, are making a comeback in the age of COVID-19.
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