UX Archives - Page 3 of 5

Top 15 Factors Driving Consumer Satisfaction [CHART]

Value, customer service, product quality and trust are among the core drivers of US consumers’ satisfaction with companies.

Factors That Give eCommerce Sites Legitimacy, October 2015 [CHART]

More than three-quarters of US consumers use customer reviews to determine the legitimacy of a site that sells brand name products.

Social & Search User Experience Benchmarks, July 2015 [CHART]

Customer satisfaction with social media sites has risen by 3 points to 74 on a 100-point scale as visitors report growing satisfaction with a variety of user experience elements ranging from privacy to the amount of ads on the sites.

Search Ranking Factor Trends, August 2015 [CHART]

The impact of relevant content continues to grow, while the number of links to a given page remains influential though potentially decreasing in value.

Website Pop-Up Best Practices

A survey of website pop-up best practices for balancing user experience with conversions.

Online Leaders & Followers, August 2014 [TABLE]

96% of executives from Global 1,000 companies say that their markets and business models are being pressured by the shift to digital,

Website Users' Experience Expectations, July 2014 [CHART]

When it comes to a great website experience, internet users consider performance more important than fresh content, consistent experiences across mobile and desktop, and personalized content.

Top Retail Brands' Site Load Speeds, 2013 – 2014 [CHART]

The median load time for home pages of the top 100 US retail websites has slowed yet again on a year-over-year basis.

Eye Tracking Technology & Web Design [INFOGRAPHIC]

This infographic illustrates the fundamentals of how eye tracking technology can inform website design.

Website Personalization Adoption, May 2014 [CHART]

Only 5% said their companies are using personalization extensively, with an additional 18% reporting that personalization is being used moderately.