Posts Tagged ‘Customer Service’
How To Grow Your Organic Business
Becky Carroll, author The Hidden Power of Your Customers, discusses how to grow your organic business with Social Media Examiner’s Michael Stelzner.
Read MoreKeeping An Ear To The Social Chatter
58% of American marketers believe their social listening and engagement efforts help influence customer perceptions.
Read MoreConsumers Trust Themselves
63% of social media users say consumer ratings are a preferred source for product or service information.
Read MoreTwitter Customer Service
71% of those who have complained about a company on Twitter have never received a response from that company.
Read MoreSocial Business
Albert Maruggi of the Marketing Edge Podcast’s report on social business, exploring Izzy’s Ice Cream’s RFID social media notification system and how that reveals the company’s social culture.
Read MoreCustomer Service Is The New PR
AVERAGE CALL HOLD TIME BY RETAILER Stella Service Only 21 of the Internet’s top 100 retailers connect shoppers directly to a live agent. Consumer Reports 71% of shoppers become extremely irritated when they cannot reach another human being on the phone. 67% of them got so frustrated they hung up the phone without resolving their…
Read MoreHotel Marketing: Snore-Free Zones
37% of American adults report they had snored at least a few nights a week during the previous year.
Read MoreCustomers Talking Back
53% of consumers turn to social media to provide feedback to a brand or retailer.
Read MoreSubscribe To Your Scoop
Watch a screencast of Izzy’s Ice Cream’s new RFID-enabled “Subscribe to your Scoop” ice cream flavor update customer service solution.
Read MoreMy @ComcastCares Customer Service Story
David Erickson tells his personal experience with Comcast’s Twitter customer service channel.
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