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Revenge Of The Customer: United Airlines Breaks Guitars
When musician Dave Carroll posted the United Breaks Guitars video to YouTube, United Airlines was left flat-footed in their crisis communications response.
Read MoreTwitter, How Do You Frustrate Me? Let Me Count The Ways
In a perfect world, Twitter would add these features.
Read MoreBenefits Of Social Networking For Small-Business Owners – Interview Notes
This is a response to a columnist who asked: Is online networking (Facebook, LinkedIn, Twitter, etc.) more effective than formal in-person networking (i.e., BNI, LeTip, etc.) or it is a question of totality?
Read MoreMinnPost Continues To Experiment With Online Advertising Formats
MinnPost publisher Joel Kramer explains the news site’s latest experiment in Internet advertising formats.
Read MoreThe Real-Time Web Inches Closer To Reality: Facebook's Live Stream Box
With the release of the Live Stream Box, it appears Facebook wants to be the new TV.
Read MoreBlog Marketing: Dayparting & Maximizing Your Content
Attract new blog readers by timing your posts to when your audience is most likely to be paying attention & take advantage of search traffic for breaking news.
Read MoreFacebook Testing Real-Time Search
In a blog post yesterday morning, an obscure Facebook blogger announces that the social network is testing out real-time search.
Read MoreWhy Reddit Kicks Ass: Blog Marketing Using Social Bookmarking
How to market your blog and acquire new readers using social bookmarking & social news sites like Digg, StumbleUpon, Reddit, Gawkk and Delicious.
Read MoreEmerging Media Presentation: Big 10 News Directors Conference
Maria Surma Manka’s presentation includes insights and recommendations for navigating the social media world: Best tools and best practices for networking, reaching out to policymakers and media.
Read MoreThe One Big Thing: Google Wave
If Google Wave takes off, it could profoundly alter the manner in which people communicate, collaborate and behave online. That means communications professionals will need to understand how this platform works and how people are using it.
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