Top Digital Onboarding Pain Points

Chart: Top Digital Onboarding Pain Points

There are often numerous hurdles to jump when signing up to a new account. Among consumers who’ve opened an account in the past month, 93% said they had to do at least one of eight actions to verify their identity.

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Terms Of Service Length

Infographic: Terms Of Service Length

This infographic from Visual Capitalist illustrates how long the terms of serivce take to read for many of the top digital platforms.

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Personalization Goals & Challenges [CHART]

Chart: Personalization Goals & Challenges

Optimizing the customer experience has been deemed one of the most exciting opportunities for marketers this year. But that doesn’t make it easy: research from Ascend2 reveals that improving the customer experience (CX) is also one of the most critical challenges to the success of a data-driven personalization strategy.

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Digital Illiteracy [CHART]

Chart: Digital Illiteracy

A Pew Research Center survey finds that Americans’ understanding of technology-related issues varies greatly depending on the topic, term or concept.

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