Consumer Behavior
Customer Loyalty In The Age Of Showrooming [PRESENTATION]
This presentation by faberNovel looks at strategies for bricks and mortar retailers to fight online competition.
Read MoreTwitter Customer Service Response Rates By Top Brands [CHART]
The top one-third of brands responded to 61 percent of service-related tweets, whereas the bottom third responded to roughly 17 percent.
Read MoreTop 10 Brands By Twitter Customer Service Engagement [CHART]
90% of top 100 brands are responding (via@replies) within 24 hours, on average.
Read MoreThe Millennial Mind [INFOGRAPHIC]
This Scarborough infographic uncovers the attitudes that motivate the purchasing decisions and lifestyle behaviors of Millennials.
Read MoreShareable Social Media Content, January 2013 [CHART]
When it comes to sharing content on social media, pictures and links get the nod over quotes and videos.
Read MoreBusiest Email Marketing Days Of 2012 [CHART]
93% of major online retailers sent their subscribers at least one promotional email on Cyber Monday (November 26), making it the busiest email marketing day of 2012.
Read MoreUS Fan Concentration & Top Facebook Brands, January 2013 [CHART]
The brands with the most fans on Facebook see a majority share of those fans residing outside the US.
Read MoreMobile Accounts For More Than 50% Of Amazon's Holiday Shoppers [SCREENSHOT]
Amazon reports that more than 50 percent of its customers shopped via mobile over the holidays.
Read MoreEngagement With Local Stories [PRESENTATION]
When you come across a story about your town, city or state, what makes you want to share it?
Read MoreDetermining The ROI Of Facebook & Twitter [INFOGRAPHIC]
This infographic from InventHelp illustrates how to determine the ROI of Facebook & Twitter.
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