Posts Tagged ‘Customer Service’
Top Challenges For Cross-Channel Marketers, November 2012 [CHART]
Understanding customer interactions across channels is a leading challenge for cross-channel marketers.
Read MoreRetail Phone Response Times, November 2012 [CHART]
About two-thirds of companies using social customer service claim to respond in 4 hours or less, and 26% within a day.
Read MoreThe Mobile Superworker [INFOGRAPHIC]
Mobile devices are making workers more productive, making them 35% more likely to collaborate with colleagues than those who are phone-less.
Read MoreMost Important Influences In Deciding Where To Shop, March 2012 [CHART]
Price and sales and special deals were by far the primary influences in deciding where online consumers shopped.
Read MoreSocial Customer Service, October 2012 [CHART]
Of the 71% of businesses that claim to use social media for customer service, 87.5% (and 62.1% of businesses overall) have realized a positive impact.
Read MoreGlobal Marketers' Mobile Activities, October 2012 [CHART]
Marketers are focusing on mobile as another messaging channel & mostly ignoring its potential as a medium through which to build deeper customer relationships.
Read MoreReal-Time eTail?
Wal-Mart’s move is a concession to the inevitability of the ascendance of eCommerce.
Read MoreFeatures Expected Of A Luxury Brand Mobile App, Q1 2012 [CHART]
Loyalty programs (46%) and early access to sales (45%) were the leading features affluent consumers anticipated a luxury brand mobile app would provide.
Read MoreOnline Shopping [INFOGRAPHIC]
Baynote created this infographic to illustrate the joy of clicking for commerce.
Read MoreWhy People Follow Brands On Social Networks By Product Category, April 2011 [CHART]
Only 26% of social network users followed alcoholic beverage brands because they wanted discounts or coupons.
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