Posts Tagged ‘Customer Service’
Restaurant Marketing: Ziosk Table Top Payments [VIDEO]
Ziosk offers restaurants a table top payment option via tablet technology.
Read MoreTop eTailers' Social Customer Service Performance, July 2013 [TABLE]
81% of the US’ top 100 online retailers are responding to customers on Twitter, and 80% are similarly responding on Facebook.
Read MoreSMB Online Marketing Tactics, March 2013 [TABLE]
The top three tools or solutions used by SMBs for digital marketing were websites, used by 86.6% of respondents, social media (77.3%) and email marketing (65.8%).
Read MoreReal-Time Personalization By Channel & Performance, 2013 [CHART]
Marketers are devoting more time and energy to monitoring real-time conversations in social media and then rapidly developing creative to take advantage of those discussions.
Read MoreCustomer Service Response Time Expectations By Channel, June 2013 [CHART]
When consumers have an issue with a company that needs to be resolved, a leading 92% say that it’s important that their problem is taken seriously.
Read MoreCustomer Frustration With Companies' Online Communications, June 2013 [CHART]
80% consumers in the US & UK said that one of their top 2 frustrations about companies’ use of online communications was too many unwanted email messages.
Read MoreBeyond Social Media Podcast: Social Customer Service, Kraft v. Putin, The Sports App I Want [VIDEO]
This episode: Social customer service, Kraft’s Super Bowl ring, bizarre Tic Tac ad, Marriot’s Millennials, Dumb Ways To Die game, Burberry’s Kiss App, Astronaut Abby, Google’s Project Loon & Alien Text Messages.
Read MoreCurrent & Future Marketing Impact Of Big Data Analytics, 2013 [CHART]
Almost six in 10 respondents said Big Data largely informed marketing techniques related to search, email or SMS, while about half said they saw a large effect on customer segmentation practices.
Read MoreDelta Airlines & The Immediacy Of Twitter Customer Service [VIDEO]
Author & Keynote Speaker Scott Stratten tells the story of how Delta airlines saved their brand from a lifetime of shunning with one well-timed tweet.
Read MoreBeyond Social Media: Superman Shaving, Gen Z & A Google Glass Proposal [PODCAST]
This week: Superman Shaves For Gillette, Delta Customer Service Tweets, Generation Z, and a Google Glass marriage proposal.
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