You searched for feed - Page 20 of 38

Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]

Nora Walsh, PR director at the Pierre Hotel in New York City, believes negative reviews are a helpful way to get direct feedback from customers and learn where the hotel falls short.

American Credit & Debit Card Use, 2011 vs 2012 [TABLE]

Americans used credit, debit and prepaid cards to make almost $3.8 trillion in purchases at merchants last year, representing a 5% increase from 2011.

Beyond Social Media: Carnival Triumph Cruise's Megafail & Lotsa Love Stuff [PODCAST]

This week’s highlights include the Carnival Triumph Cruise Megafail, an Etch-A-Sketch tribute, Ice Cream love, love stories & songs, a House of Cards.

Facebook Ad Metrics, Q4 2012 [CHART]

After falling by 40% between Q2 and Q3, the cost of advertising on Facebook in the US dropped by another 37% in Q4.

Global Facebook Advertising CPC Rates By Device, December 2012 [CHART]

Cost-per-click on mobile ads was $1.38 vs. 81 cents on desktop, according to Kenshoo Social.

Americans' Engagement With Brands On Social Networks By Demographic, January 2013 [CHART]

47% of Americans agree that they follow or engage with at least one brand on a social networking site.

Reasons People Bypass Social Logins, December 2012 [CHART]

Simply not wanting one’s every online move posted to social networks was named by four out of 10 respondents as the reason they avoided social logins.

Americans' Hopes For 2013 By Demographics [CHART]

Half of Americans said they would like to improve their financial situation in 2013.

Busiest Email Marketing Days Of 2012 [CHART]

93% of major online retailers sent their subscribers at least one promotional email on Cyber Monday (November 26), making it the busiest email marketing day of 2012.

Benchmark Email Response Metrics, January-November 2012 [CHART]

Customers in the Asia-Pacific region (APAC) enjoyed much higher click and open rates during 2012 than its customers in Europe and North America.