Search results for: feed
Millennials & Customer Experience Feedback, December 2012 [CHART]
67% of American Millennials believe it’s their responsibility to share feedback with companies after a good or bad brand experience.
Read MoreCompanies That Track Feedback On Social Media [CHART]
Only 49% of companies it surveyed worldwide in January 2012 tracked and followed up on customer feedback on social media, while 28% did neither.
Read MorePreferred Feedback Channel By Generation [CHART]
via emarketer.com When Maritz broke its data down among age groups, it found that the type of contact consumers favored to reach companies was closely linked to users’ age. Younger customers were more likely to embrace public feedback on a social network, while older consumers preferred older methods of direct contact with a company. Unsurprisingly,…
Read MoreFeedback Channels Online Consumers Know Of & Prefer [CHART]
via emarketer.com When it comes to making their voices heard to businesses, customers are showing they’re not shy about taking to the web. An April 2012 survey of US internet users conducted by Maritz Research found that, overall, consumers preferred using email to making a phone call when they sought to provide businesses with direct…
Read MoreRealtime Facebook Feed
David Erickson takes a quick tour of the new realtime Facebook feed that Facebook appears to be testing out in the latest eStrategy Marketing Podcast.
Read MoreDeb Roy Discusses Content Feedback Loops
Deb Roy wired up his house with video cameras to catch every moment of his son’s life, then parsed 90K hours of video to watch “gaaaa” slowly turn into “water.”
Read MoreThe One Big Thing: Facebook Buys FriendFeed
The One Big Thing you need to know about this week is Facebook’s acquisition of FriendFeed.
Read MoreThe Minnesota Social Media Bloggers FriendFeed Room
Join a FriendFeed group of Minnesota Social Media bloggers.
Read MoreThe One Big Thing: Facebook Feed Search
The One Big Thing you really do need to know about this week is Facebook’s forthcoming feature, real-time activity feed search.
Read MoreFriendFeed's New Real-Time Design
Watch a short video demonstrating FriendFeed’s new real-time features.
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