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Twitter Customer Service
71% of those who have complained about a company on Twitter have never received a response from that company.
Read MoreSetting Expectations: Toddler Thinks Magazine Is Broken
Here’s a vivid example of how our use of technology sets our expectations for other technology, in this case in reverse. A toddler accustomed to using tablet computers can’t figure out why magazines don’t respond when she interacts with them the same way she does tablets.
Read MoreSearch & Social Converts
48% of those consumers who end up purchasing use both search and social media during their purchase process.
Read MoreThrowback Thursday: 1967 Polaroid Swinger Camera Unboxing
We used to have one of these cameras when I was a kid and now some dude has made an unboxing video of a 1967 Polaroid Swinger camera. Cool!
Read MoreThe Age Of Gamers
91% of U.S. kids between 2-17 are gamers.
Read MoreSocial Media Marketing & Pop Culture
Online buzz about TV shows has an effect on show ratings.
Read MoreVideo Streaming & Owned Media
Monthly alternative viewing of movies/television increased from 26% in 2010 to 35% in 2011.
Read MoreINTERVIEW: Tim O'Reilly On Media & Advertising
Charlie Rose interviews Tim O’Reilly of O’Reilly Media about media and advertising at IAB MIXX 2011.
Read MoreSocial Business
Albert Maruggi of the Marketing Edge Podcast’s report on social business, exploring Izzy’s Ice Cream’s RFID social media notification system and how that reveals the company’s social culture.
Read MoreThe Sharing Information Overload
Users share 4 billion items in Facebook every day.
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