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Consumer Behavior

Consumer Money-Saving Strategies, Q4 2012 [CHART]

22% of consumers – and 27% of 35-54-year-olds – had trouble affording regular groceries in Q4 2012, as “shopper sentiment” fell to its lowest point in 6 quarters.

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Non-Traditional Retail Marketing, January 2013 [CHART]

Retailers have mostly favored hosted social networking sites (75%), but are far less likely to have implemented other strategies such as SMS (40%), 2D barcode scanning by customer smartphones (30%), and location-based social networking (29%).

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Texting Prospects, January 2013 [CHART]

The conversion rate of prospects texted only after a relationship has been developed was 112.6% above the average conversion rate of contacted leads.

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B2B Social Media Lead Generation & Traffic, 2012 [CHART]

While social media remains somewhat of a bit player in driving B2B website traffic, it accounted for about 5% of leads in 2012.

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QR Code Use By Country, January 2013 [CHART]

19% of American consumers have used a QR code.

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B2B Conversion Rates By Website Traffic Source, 2012 [CHART]

Of the various drivers of B2B website traffic, email has by far the highest conversion rate.

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Mobile Shopper Activities By Device Type, January 2013 [CHART]

Tablet owners are more than twice as likely to use their device for shopping as smartphone owners (44% vs. 20%).

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Prevalence Of TV Everywhere Service Use, January 2013 [CHART]

Consumers may be somewhat aware of the TV everywhere (TVE) services provided by networks and pay TV operators, but relatively few have used them.

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North American Publishers That Charge For Mobile Content By Device, October 2012 [CHART]

The iPad saw the greatest percentage of publishers charging for content across publication categories.

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Concern Over Authenticity Of Online Reviews Of Consumer Electronics, September 2012 [CHART]

Four-fifths of survey participants reported having felt concern about the authenticity of online reviews.

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