Consumer Behavior
Shift In Sales Staff From Field To Inside Sales, December 2013 [CHART]
46% describe a slight (34%) or significant (12%) redistribution of sales staff from field sales to inside sales over the past 2 years.
Read MoreHow Companies Integrate On- & Off-Line Customer Experiences, April 2013 [TABLE]
Retailers are lagging in bridging online and offline customer experiences.
Read MoreSocial Sharing Destination Preferences, Q3 2013 [CHART]
About 20% of content shared to social networks was shared to Pinterest during Q3, up from 16% in Q2.
Read MoreShare Of Time Watched By Video Duration & Device, Q3 2013 [CHART]
Mobile and tablet video plays reached a new high of 15% share of all online video plays during Q3, more than double the share from a year earlier.
Read MoreHoliday Desktop eCommerce Sales Through Green Monday, 2012 vs 2013 [CHART]
Desktop retail e-commerce sales grew by 10% year-over-year on Green Monday (the Monday with at least 10 days until Christmas – typically the second Monday of December) to reach $1.4 billion.
Read MoreHow Boomers Learn About New Video Games Or Gaming Hardware, 2013 [CHART]
Older gamers are more likely to find out about new games and hardware through means other than the obvious digital channels.
Read MoreDevices Boomers Used To Play Video Games, 2013 [CHART]
Seven in 10 gamers over 50 used a PC to play, while four in 10 used a phone or other mobile device.
Read MoreTop Reasons Tablets Are Not A Preferred Online Shopping Device, March 2013 [CHART]
The tablet checkout process has also been a hindrance to greater eCommerce conversion.
Read MoreUS Apparel & Accessories eCommerce Metrics By Device, Q3 2012 & Q3 2013 [TABLE]
In 2012, tablets for the first time were responsible for a majority of US retail mCommerce sales, and that share will expand further in the coming years.
Read MoreMost Popular Content Types For B2B Tech Buyers, December 2013 [CHART]
White papers top the list, with 49% of respondents claiming to have used them to evaluate a tech purchase in the prior 6 months.
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