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Consumer Behavior

Why American Women Engage With Social Television, February 2014 [CHART]

97% said they would use social media while viewing the Oscars.

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US Retail eCommerce Sales Share, 2009-2013 [CHART]

eMarketer estimates that eCommerce sales capture only 5.78% of total retail sales in the US, but they influence a much higher percentage.

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US Shopping Cart Abandonment Rates, Q1 2012-Q4 2013 [CHART]

Despite the best efforts of retailers, shoppers abandon their digital shopping carts roughly two-thirds of the time.

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College Students' Snapchat Use [INFOGRAPHIC]

The majority of pictures sent through Snapchat by college students are selfies.

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Technologies That Are Essential To Americans, February 2014 [CHART]

87% of American adults now access the internet in some form.

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Hispanics' Use Of Mobile For Local Shopping, February 2014 [CHART]

In many respects, research shows Hispanics to be ahead of the curve in terms of various mobile and online behaviors.

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Devices US Teens Use To Play Video Games, June 2013 [CHART]

Teens were slightly less likely than that to say they were using a console to play video games.

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Devices US Teens Use To Go Online At Home vs. Away, June 2013 [TABLE]

More than six in 10 13- to 17-year-olds reported using their game consoles at home to access the internet—just as many as were using their desktop computers to do so.

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Millennial Device Ownership, November 2013 [CHART]

Cellphones were the top device owned by US teen and millennial internet users, surpassing computer and radio ownership.

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Consumers Reactions To Service Experiences, February 2014 [TABLE]

Some 23% of consumers will give feedback directly to companies following a very good service experience, but 32% will do so following a very bad experience.

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