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Consumer Behavior

Average Lead Time For Researching Retail Products via Mobile, June 2014 [CHART]

81% of US mobile users turned to their devices to research retail items at home or work—meaning before heading to a brick-and-mortar—while 19% engaged with mobile during a shopping trip.

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Mobile Website Traffic Share By Browser, April 2014 [CHART]

Apple devices excluding tablets accounted for 51.6% of mobile internet traffic in Q2 2014.

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Mobile Website Traffic Share By Device & Brand, June 2014 [TABLE]

The majority of US mobile website traffic on smartphones in June 2014 came from Apple devices, with a 54% share.

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Attitudes Toward Social Commerce By Age, August 2014 [TABLE]

Despite many showing a desire for security around social purchases, about one-quarter of respondents said they wouldn’t hold back from buying via social.

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Factors That Would Increase The Likelihood Of Social Commerce, August 2014 [TABLE]

Just 5% of US adult internet users had made a purchase on a social network such as Facebook, Twitter or Pinterest.

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Consumers Who Prefer Discounts vs Free Shipping By Age, Q2 2014 [CHART]

Age played a big role in whether US internet users preferred a percentage discount vs. free shipping.

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eTailers' Most Effective Customer Incentives, July 2014 [CHART]

Percentage discounts led the pack as the most effective customer incentive.

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Mobile Tech Omnichannel Retailers Use For In-Store Experiences, Q1 2014 [CHART]

The push for omnichannel retailing is driving personalization in the real world.

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Most Helpful Information In Search Results, October 2014 [CHART]

3 in 4 consumers who find local information in search results to be helpful report being more likely to visit stores.

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Marketing Channel Integration, October 2014 [CHART]

On average, only 45% of digital marketers integrate any two channels.

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