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Social Media Marketing

Americans' Perceptions Of Organizations That Threaten Their Privacy By Demographic, July 2013 [TABLE]

More than three in four internet users ages 45 and up worry about their online security, especially fraud or identity theft.

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Social Networks Used By Baby Boomers & Silent Generation, September 2013 [TABLE]

According to McAfee, 97% of adults ages 50 to 75 go online daily.

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Consumers' Attitudes Toward Marketing Channels By Type, July 2013 [TABLE]

Almost one-third of consumers thought email delivered relevant marketing messages, while three in 10 thought email messages were accurate, and just over one-quarter considered them memorable.

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US Marketers vs. Consumers Who Find Marketing Channels Valuable, July 2013 [TABLE]

One-quarter of consumers indicated they got the most help in making purchase decisions from messages delivered via email, making it the most valuable channel overall.

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Advertising Platforms Marketers Think Are Important By ROI, September 2013 [CHART]

Respondents to RBC Capital Markets’ study in September 2013 ranked Facebook second to Google in terms of advertising ROI, ahead of Twitter, LinkedIn, Yahoo! and AOL.

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US Companies Using Social Media Marketing, 2012-2015 [CHART]

88% of US marketers will use social media for marketing purposes next year, up from 87% in 2013.

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Americans' Most Popular Types Of Websites, November 2013 [VIDEO]

Among American respondents, a leading 68% reported visiting a search engine site at least once a week, with social networking sites (59%) and portal sites (for checking email, such as Gmail) next (50%).

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Online Marketing Spending Increases In 2014 [CHART]

Content creation ranks as a top area for increased spending among B2B respondents, with 69% saying they’ll hike these budgets next year.

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Customer Satisfaction By Support Channel, Q3 2013 [CHART]

Voice was the top service channel by customer satisfaction (91%), followed by chat (85%) and help center/web forms (83%).

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Visual Analytics: Image Characteristics That Drive Use Behavior [VIDEO]

David Erickson discusses findings from visual analytics service Curulate that illustrate how differing image characteristics can drive user behavior on Instagram.

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