Online Behavior
Managing Online Criticism
Watch a short interview by Jeremiah Owyang with community manager Connie Bensen during which Connie provides some tips on handling online criticism.
Read MoreRevenge Of The Customer: United Airlines Breaks Guitars
When musician Dave Carroll posted the United Breaks Guitars video to YouTube, United Airlines was left flat-footed in their crisis communications response.
Read MoreEmail: The Black Hole
I love email because it’s so easy to use but I hate it because that’s where all the insight that comes in and the wisdom I send out goes to die.
Read MoreFortune 100 CEOs Are Bravely Leading Their Companies Into The Past
I’d say there’s much more at risk than a CEO’s or a company’s image; their very future could be at risk.
Read MoreThe One Big Thing: The Revolution Will Be Crowdsourced
The One Big Thing you need to know is the role citizen media and the social Web played in reporting the popular revolt over the Iranian election results.
Read MoreFacebook Status Off
As usual, they identify another aspect of online behavior for hilarious ridicule: Facebook status updating.
Read MoreBlog Marketing: Dayparting & Maximizing Your Content
Attract new blog readers by timing your posts to when your audience is most likely to be paying attention & take advantage of search traffic for breaking news.
Read MoreCitizen Journalism In Iran: YouTube Videos Of Election Protests & Police Clashes
This is a playlist of some of the citizen journalism videos uploaded to YouTube shot on the ground in Iran of the protests and clashes with the state police.
Read MoreJeff Jarvis Discusses Brands' Use Of The Social Web
Jeff Jarvis, blogger and author of What Would Google Do?, discusses brands’ use of the social Web at the Columbia Business School.
Read MoreThe Current Creative & Knowledge Renaissance
While news from Iran streams to the world, Clay Shirky shows how Facebook, Twitter and TXTs help citizens in repressive regimes to report on real news, bypassing censors (however briefly). The end of top-down control of news is changing the nature of politics.
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