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Online Behavior

Top Bandwidth Hogs, H1 vs H2 2013 [CHART]

Netflix continues to be the dominant application when it comes to North American downstream traffic during peak period.

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FORECAST: Google Glass Sales, 2014-2018 [CHART]

BI Intelligence expects unit sales of Google Glass to climb sharply after 2014, to 21 million units in annual sales by year-end 2018.

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Primary Place US Internet Users Plan To Shop On Black Friday, September 2013 [CHART]

53% indicated that they planned to shop on Black Friday.

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US Desktop Retail eCommerce Spending, Q1 2007 – Q3 2013 [CHART]

Desktop-based retail e-commerce spending grew by 13% year-over-year in Q3 to reach $47.5 billion.

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Social Networks Used By Baby Boomers & Silent Generation, September 2013 [TABLE]

According to McAfee, 97% of adults ages 50 to 75 go online daily.

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Consumers' Attitudes Toward Marketing Channels By Type, July 2013 [TABLE]

Almost one-third of consumers thought email delivered relevant marketing messages, while three in 10 thought email messages were accurate, and just over one-quarter considered them memorable.

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US Marketers vs. Consumers Who Find Marketing Channels Valuable, July 2013 [TABLE]

One-quarter of consumers indicated they got the most help in making purchase decisions from messages delivered via email, making it the most valuable channel overall.

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US Internet Users By Device Type, February – July 2013 [CHART]

Mobile has attracted a sizeable bulk of US consumers, but the vast majority use desktop and laptop computers along with mobile devices.

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Americans' Most Popular Types Of Websites, November 2013 [VIDEO]

Among American respondents, a leading 68% reported visiting a search engine site at least once a week, with social networking sites (59%) and portal sites (for checking email, such as Gmail) next (50%).

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Customer Satisfaction By Support Channel, Q3 2013 [CHART]

Voice was the top service channel by customer satisfaction (91%), followed by chat (85%) and help center/web forms (83%).

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