Effects Of Online Buzz

87% of online Americans say positive information they’ve read online has reinforced their decision to buy a product or service that was recommended to them.

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Customer Service Is The New PR

AVERAGE CALL HOLD TIME BY RETAILER Stella Service Only 21 of the Internet’s top 100 retailers connect shoppers directly to a live agent. Consumer Reports 71% of shoppers become extremely irritated when they cannot reach another human being on the phone. 67% of them got so frustrated they hung up the phone without resolving their…

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