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Consumer Attitudes

Top Characteristics Of Successful B2B Content, October 2014 [CHART]

Three-quarters of business executives seek out content in order to research a business idea.

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Important Features For Meeting Apps, October 2014 [CHART]

The most important features of a meeting apps are access to meeting or events schedules and access to meeting or session descriptions.

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Customer Satisfaction With Financial Services Sector, 2013 vs 2014 [CHART]

Customers continue to be report significantly higher satisfaction rates with credit unions than with banks.

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Preference For Free vs. Paid Mobile Apps, October 2014 [TABLE]

35.7% of US internet users found free or low-cost apps supported by in-app ads the most appealing when downloading mobile apps.

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How Shopping Apps Can Improve, October 2014 [CHART]

44% of mobile device owners cited unique savings or discounts as the top way shopping apps could improve.

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Most Desired B2B eCommerce Features, November 2014 [CHART]

B2B buyers are resembling consumers in their eCommerce preferences and expect vendors to have cross-channel visibility and omni-channel fulfillment options.

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Latinos’ Attitudes Toward Social Progress, November 2014 [CHART]

Latinos are generally optimistic about the direction the country but they also feel that Latino discrimination is getting worse rather than better.

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Brands & Loyalty Rewards, November 2014 [CHART]

More than 7 in 10 online consumers in the US believe that it’s important for brands to reward them for being loyal customers.

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Top Reasons People Abandon Their Shopping Cart, November 2014 [CHART]

Online shoppers aged 18-65 are most likely to abandon their shopping carts due to unexpected shipping costs.

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Most Important Channels When Making A Purchase, June 2014 [CHART]

Among digital shoppers worldwide, 72% said the traditional store experience was important when making a purchase.

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