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Posts Tagged ‘United Kingdom’

UK Customer Service & Loyalty, May 2013 [TABLE]

56% of UK consumers say they would never use a company again if faced with a negative customer service experience.

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Global Facebook User Penetration By Region & Country, 2011-2017 [TABLE]

By 2017, eMarketer estimates, 616 million internet users in Asia-Pacific will use Facebook at least monthly.

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Global Facebook Users By Region & Country, 2011-2017 [TABLE]

Asia-Pacific has had among the fastest growth rates for Facebook use in the past two years.

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Global Facebook User Growth By Region & Country, 2011-2017 [TABLE]

Facebook’s user base is not declining in mature markets such as the US, though some users may be spending less time on Facebook and more time on Instagram—which Facebook owns.

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Google+ Users By Country, Q2 2012 [TABLE]

More than 25% of internet users in 17 different countries accessed or posted on Google+ at least once a month that quarter.

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Changes In Retargeting Budgets By Tactic, February 2013 [CHART]

The greatest percentage of media buyers (60%) expected to up their FBX investment.

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Global mCommerce Interest By Gender, April 2013 [CHART]

Webcam Notes

Men appear to be more interested in using their mobile phones than women.

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Consumers & Cross-Channel Retail, April 2013 [TABLE]

49% of US consumers believe the best thing that retailers can do to improve the shopping experience is to better integrate in-store, online and mobile shopping channels.

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Global Ad Spending Growth Forecast For 2013 By Country [TABLE]

Global advertising spend (based on trends in 12 major markets) will increase by 3% this year and 5.4% next year.

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Devices Use For Multitainment, 2012 vs 2013 [CHART]

Regular use of tablets while watching TV (on a TV set) has soared from 11% in 2012 to 44% this year.

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