Posts Tagged ‘Social Business’
Brand-Connected Consumers' Attitudes Regarding Social Feedback, January 2013 [CHART]
8 in 10 consumers digitally engage with brands, while one-quarter are brand-connected consumers who both post to and about brands online at least once a week.
Read MoreSocial Business Innovation, November 2012 [CHART]
Among companies experienced in social innovation, 57% use social business for internal collaboration, but that will reach 78% over the next 2 years.
Read MoreContent Sharing
Professionals spend 40% of their time online in peer-based communities.
Read MoreEffects Of Social Customer Service, October 2012 [CHART]
71% of those who experienced a quick and effective social customer service say they are likely to recommend a brand or company.
Read MoreThe Mobile Superworker [INFOGRAPHIC]
Mobile devices are making workers more productive, making them 35% more likely to collaborate with colleagues than those who are phone-less.
Read MoreSocial Customer Service, October 2012 [CHART]
Of the 71% of businesses that claim to use social media for customer service, 87.5% (and 62.1% of businesses overall) have realized a positive impact.
Read MoreSocial Business Integration Among SMBs, March 2012 [CHART]
Of those that used or planned to use social media, 37.7% already integrated social media into the company website and 22.2% did so within marketing processes.
Read MoreSocial CRM Adoption, September 2012 [CHART]
Adoption of social customer relationship management (CRM) systems is low among marketers, although a significant proportion are planning to use a system by the end of this year.
Read MoreTop Business Objectives For Social Media [CHART]
Better customer engagement is marketers’ top social media business objective.
Read MoreThe Dawn Of The Social Enterprise
64% of companies’ communication, marketing or HR teams have changed as a result of social business.
Read More