Posts Tagged ‘Retail Marketing’
Pinterest Mobile Referrals, January 2013 – January 2014 [CHART]
Pinterest’s mobile site is referring more traffic to brands, and those visitors are spending more per order.
Read MoreUK Retail & Retail eCommerce Sales, 2012-2017 [TABLE]
Nearly 73% of the UK population ages 14 and older will make a digital purchase this year.
Read MoreRetailers Belief In Mobile's Influence Over Consumers’ Purchases, March 2014 [CHART]
Almost half of retailers believe that mobile influences consumers’ purchases more than half of the time.
Read MoreCoupon Source Preferences By Generation, March 2014 [CHART]
While Millennials (18-36) are more likely than the average coupon user to prefer receiving online and mobile coupons, they’re equally as receptive to newspaper coupons.
Read MoreTop Website Types UK Households With Children Visit, December 2013 [CHART]
UK households with children were 26% more likely than the average household to visit information sites online.
Read MoreCustomer Experience Ratings, 2011-2014 [CHART]
Among 268 companies measured, 37% achieved an excellent (7%) or good (30%) rating on the Temkin Experience Rating scale, a figure unchanged from last year.
Read MoreProducts/Services Bought On Smart Phone By European Shoppers, March 2013 [CHART]
The top categories of products purchased through smart phones included clothes and accessories, books, electronics and appliances, and tickets.
Read MoreUS Retail eCommerce Sales Share, 2009-2013 [CHART]
eMarketer estimates that eCommerce sales capture only 5.78% of total retail sales in the US, but they influence a much higher percentage.
Read MoreMall Of America's Social Customer Service [VIDEO]
The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall.
Read MoreConsumers Reactions To Service Experiences, February 2014 [TABLE]
Some 23% of consumers will give feedback directly to companies following a very good service experience, but 32% will do so following a very bad experience.
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