Managing Online Criticism

Watch a short interview by Jeremiah Owyang with community manager Connie Bensen during which Connie provides some tips on handling online criticism.

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Newspapers vs. the Internet

In this animated editorial cartoon by Mark Fiore, a grumpy old newspaper berates a self-important laptop for ushering in a new era of news reporting.

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Journalism Brand Fans

Through social media, journalists are creating their own personal channels to their audiences; audiences they can take with them from job to job.

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