eTailing Archives - Page 78 of 103

Retail Phone Response Times, November 2012 [CHART]

About two-thirds of companies using social customer service claim to respond in 4 hours or less, and 26% within a day.

Pinterest vs Facebook Shopper Engagement, October 2012 [CHART]

Among online shoppers using Pinterest, 70% said they do so to get inspiration on what to buy – that compares with just 17% of Facebook users who report the same.

Internet Ad Revenues By Industry, H1 2011 vs H1 2012 [CHART]

Retail advertisers accounted for 20% of the $17 billion in first half (H1) revenues, or $3.4 billion.

Most Popular Planned Holiday Gift Categories, October 2012 [CHART]

Just as in 2011, clothing and gift cards lead as the most popular planned gift choices this holiday season.

Zombie Survival Gear [INFOGRAPHIC]

This infographic is a clever bit of Halloween marketing by REI.

Beyond Social Media: Hurricane Sandy, Social Command Centers & Halloween Costumes For Pets [PODCAST]

Live reports from Manhattan in the immediate aftermath of Hurricane Sandy; American Apparel’s WTF moment; Trump’s major malfunction; and social media command centers.

Social Engagement & Transaction Volume, October 2012 [CHART]

Customers who participate in a brand’s social community are likely to show higher transaction volume in the weeks following whatever spurred their engagement.

Top Mobile Holiday Shopping Activities, October 2012 [CHART]

4 in 5 mobile device owners (smart phone or tablet) will use their devices to assist them in their holiday shopping.

Most Effective Pricing Strategies For Combating Price Transparency, June 2012 [CHART]

Seeing that many consumers want the best price, retailers that decide to optimize pricing across channels are moving toward a personalized pricing approach based on consumer shopping habits.

Most Important Influences In Deciding Where To Shop, March 2012 [CHART]

Price and sales and special deals were by far the primary influences in deciding where online consumers shopped.