Posts Tagged ‘Customer Service’
Mobile Millennials Expectations For Brands Technology Use, February 2015 [CHART]
Mobile Millennials are more likely to expect brands to have a mobile-friendly website or app than they are to expect brands to have a social media presence.
Read MoreTop Reasons People Switch Service Providers, January 2015 [CHART]
Some 53% of US customers surveyed last year reported having switched providers during the prior year due to poor service.
Read MoreTop Areas CMOs Plan To Invest, September 2014 [CHART]
Among US CMOs polled, 40% ranked analytics as one of the top increased management expectations over the past year.
Read MoreTop 5 Online Marketing Success Metrics, January 2015 [CHART]
It’s surprising that ROI isn’t a top-2 metric, given all the attention paid last year to proving marketing’s worth.
Read MorePreferred Channel For Customer Service Inquiries, September 2014 [TABLE]
Social networks were hardly ever the preferred channel for making customer service inquiries.
Read MoreTop 7 Reasons People Use Social Customer Service, September 2014 [CHART]
23% of US internet users have used social media for customer services purposes at some point.
Read MoreTop 10 Simplest Brands, November 2014 [CHART]
7 in 10 consumers from 8 global markets are more likely to recommend a brand because it provides simpler experiences and communications.
Read MoreTop Ways Social Media Provides Enterprises Value, October 2014 [CHART]
Almost 9 in 10 enterprise organizations agree that their social media presence is important to stay competitive.
Read MoreHow Brands Are Falling Failing Consumers, October 2014 [CHART]
Almost 9 in 10 consumers want more meaningful relationships with brands, yet fewer than 1 in 5 believe brands are delivering on that wish.
Read MoreC-Suite Slip-Ups & A Socially Charming Cabby [PODCAST]
Episode 74: BL and David discuss C-suite slip-ups, Twitter’s app sniffing, a charming St. Paul cabby; a 15-second video channel, and much, much more.
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