Posts Tagged ‘Customer Service’
A Tale Of Two Vending Machines
One vending machine has branded itself as untrustworthy, the other brings thoughts of happiness.
Read MoreRevenge Of The Customer: United Airlines Breaks Guitars
When musician Dave Carroll posted the United Breaks Guitars video to YouTube, United Airlines was left flat-footed in their crisis communications response.
Read MoreJeff Jarvis Discusses Brands' Use Of The Social Web
Jeff Jarvis, blogger and author of What Would Google Do?, discusses brands’ use of the social Web at the Columbia Business School.
Read MoreBakerTweet – Using Twitter As A Development Platform
BakerTweet is an interesting example of how Twitter is being used as a platform upon which to build unique and custom applications and products.
Read MoreHow to Build Your Company's Online Reputation – Interview Notes
Review and rating Web sites are only one aspect of an organization’s online reputation.
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