Posts Tagged ‘Customer Service’
Social Support Best Practices [VIDEO]
This webinar explains the Twitter and Facebook channels of support, empowering users of Zendesk to connect with customers directly through these social media channels.
Read MoreTwitter Customer Service Response Rates By Top Brands [CHART]
The top one-third of brands responded to 61 percent of service-related tweets, whereas the bottom third responded to roughly 17 percent.
Read MoreTop 10 Brands By Twitter Customer Service Engagement [CHART]
90% of top 100 brands are responding (via@replies) within 24 hours, on average.
Read MoreTwitter Customer Service By Top 100 Brands [CHART]
Among the brands listed on the Interbrand Top 100, nearly all (95%) use Twitter and nearly one in four (23%) use it as a customer service platform.
Read MoreIn-Store Retail Tech's Effect On Holiday Shopping Experiences By Generation, December 2012 [CHART]
Nearly two-thirds of 18- to 34-year-olds reported using their mobile phone for shopping this holiday season, and almost half said this made their phone a faster resource for accessing information than asking a store associate.
Read MoreIn-Store vs Online Shopping Experiences, December 2012 [CHART]
In-store shopping beats the eCommerce experience across numerous customer service & relationship measures while eShopping wins for research and pricing.
Read MoreTwitter Customer Service Of Top 100 Global Brands, December 2012 [CHART]
The world’s top 100 brands are almost universally using Twitter, although far fewer are actively engaging in customer service over the platform.
Read MoreMillennials & Branded Entertainment, December 2012 [CHART]
4 in 10 Millennials from around the world want brands to allow them to influence their products (co-creation).
Read MoreCross-Channel Strategy Benefits, December 2012 [CHART]
3 in 4 retailers have a cross-channel strategy (51%) or are working towards one (24%).
Read MoreLikelihood To Purchase Based On Customer Service Satisfaction, Q1 2012 [CHART]
86% of consumers who reported being very satisfied with their most recent customer service interaction with a company were likely to repurchase.
Read More