Posts Tagged ‘Customer Experience’
Real-Time eTail?
Wal-Mart’s move is a concession to the inevitability of the ascendance of eCommerce.
Read MoreTop Business Objectives For Social Media, July 2012 [CHART]
78% cited better customer engagement as a leading business objective, followed by 51% who said revenue generation was a lead objective.
Read MoreAdAge Web Page Eyetracking [HEATMAP]
On this Daily News page at AdAge.com, people focus more on the photos and headlines than anything else.
Read MoreMobile Web User Experience Problems [CHART]
Two-thirds of smart phone and tablet owners say they have experienced slow web page load times at some point in the past 3 months while using their device.
Read MoreJakob Nielsen Explains How To Conduct A Simple User Test
Usability guru Jakob Nielsen explains how to conduct a simple user test.
Read MorePerceptions Of Multichannel Marketing [CHART]
87% of marketing decision-makers worldwide believe they will drive more sales and profit by evolving into effective multichannel marketing organizations.
Read MoreWebsite Preferences For Mobile Shopping [CHART]
For mobile owners who prefer using a website than an application when shopping on their device, convenience/ease (39%) and additional features (21%) are the primary reasons for doing so.
Read MoreTop 6 Digital Channels For After-Sales Customer Service [CHART]
Digital shoppers worldwide rate internet sites as their digital channel of choice for aftersales care, with 72% saying this channel is important or extremely important, according to a July report by Capgemini.
Read MoreRetailers' Multichannel Services [CHART]
Retailers in North America are getting the hint and making store pickup programs a relatively high priority.
Read MoreRetail Trends In The Next Five Years [TABLE]
75% of US retailers believe that developing a more engaging in-store customer experience is going to be critical to their business in the next 5 years, according to a Motorola Solutions survey released in June 2012.
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