Customer Experience Archives - Page 18 of 20

Video Buffering Problems By Device, 2012 [CHART]

Almost 55% of online video views on iOS devices had a problem with buffering, compared to 50% of video views on Xbox, 49% on Android, and only 36% on PCs using Flash.

Mobile Advertising/Marketing Objectives By Experience Level, August 2012 [TABLE]

Despite the increased availability and enthusiasm for more immersive and interactive ad formats, the direct-response focus among mobile advertisers is one reason static ad formats remain popular.

Holiday Mobile Retail Experience Ratings by Select Brands, February 2013 [CHART]

Amazon led all retailers tracked in customer satisfaction with mobile retail experiences during the holiday period.

Executives' Views On Customer Experience & Loyalty, February 2013 [CHART]

74% of American senior executives surveyed by Oracle strongly agree that customers’ experiences impact their willingness to be loyal advocates.

Holiday In-Store Mobile Shopping Experience, February 2013 [CHART]

More adult mobile owners used their devices to help them shop during the 2012 holidays than during the 2011 season.

Consumers Attitudes Toward Social Logins, February 2013 [CHART]

Awareness and use of social login was high among the online survey respondents, at 87% and 52%, respectively.

Top Reasons For eCommerce Abandonment, January 2013 [CHART]

The top reason why online shoppers abandon a purchase is due to encountering unexpected delivery costs, cited by 70% of respondents.

Holiday eTail Satisfaction, 2012 [INFOGRAPHIC]

This infographic by ForSee looks at consumers’ satisfaction over their eTailing experiences this holiday season.

Customer Experience Metrics, December 2012 [CHART]

Companies with strong customer experience metrics are more confident in customer experience results.

Millennials & Customer Experience Feedback, December 2012 [CHART]

67% of American Millennials believe it’s their responsibility to share feedback with companies after a good or bad brand experience.