Global Social Monitoring For Customer Service [CHART]

via emarketer.com Looking at the differences worldwide, US-based companies were more likely to use social media to track mentions and follow up, with 46% of US companies and 45% of North American companies saying they did both. In Asia, the percentage of companies was lower, at 39%, and in both Latin America and Australia/New Zealand…

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Communications In Uganda

Communications In Uganda

Allison Frailich, account supervisor at Tunheim, discusses her experiences helping a Ugandan nonprofit with their communications strategy.

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