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Smart Phone Activity Share By OS, May 2013 [CHART]

Americans spend about an hour each day on their smart phones (58 minutes to be exact).

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How Top Customer Experience Marketers Differ, May 2013 [CHART]

Acquiring new customers (42%), retaining existing customers and improving loyalty and satisfaction (36%), and creating consistent, relevant and positive customer experiences across channels (34%) are among the top challenges being faced by marketers today.

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Female Deal Shopping Motivations, May 2013 [CHART]

Asked their motivation for deal shopping, 36% of “general market women” said that they’re on a strict budgets and that deals help them live within their means and stretch their dollars.

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Online Streaming Habits, May 2013 [TABLE]

A survey from M-GO of streaming media consumers finds that new TV shows are their most popular type of programming, cited by 68% of respondents, with new movies (46%) and older movies (44%) in tow.

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Online Video Views By Duration, Q1 2013 [CHART]

86.7% of video views on “Linear + Digital” networks were less than 5 minutes in length, as were 86.2% of video views on “Digital Pure-Play” networks.

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Moms' Social Sharing By Content Type, May 2013 [CHART]

30% of mothers shared content on the ShareThis network during the period, compared to 10% of the network’s overall average.

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Responses To Out-Of-Home Advertising, May 2013 [TABLE]

3 in 4 American adults report having noticed billboard (static or digital), transit or street-level advertising in the past month.

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Delta Airlines & The Immediacy Of Twitter Customer Service [VIDEO]

Author & Keynote Speaker Scott Stratten tells the story of how Delta airlines saved their brand from a lifetime of shunning with one well-timed tweet.

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Consumer Awareness Of Native Advertising, May 2013 [CHART]

Asked if they had ever heard of native advertising, fully 85% of respondents answered in the negative.

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Share of eCommerce Traffic From Smart Devices, Q1 2012 – Q1 2013 [CHART]

Tablets accounted for 10.6% of e-commerce site traffic in Q1, up from 8.9% a quarter earlier, while smartphones also exceeded 10% of traffic (10.44%), though with only slight growth from the previous quarter.

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