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How People Interact With Media Brands On Twitter [INFOGRAPHIC]

This inforgraphic from newsworks.org.uk illustrates how Twitter users interact with journalism organizations.

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Email Marketing Performance By Daypart, Q4 2013 [TABLE]

That emails sent during off-peak hours – when the volume of emails was lowest – enjoyed the best response rates.

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Customer Experience Ratings, 2011-2014 [CHART]

Among 268 companies measured, 37% achieved an excellent (7%) or good (30%) rating on the Temkin Experience Rating scale, a figure unchanged from last year.

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Americans' Video Viewing Habits, March 2014 [TABLE]

53% of respondents to the survey agreed that they record live video content in order to skip ads.

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Products/Services Bought On Smart Phone By European Shoppers, March 2013 [CHART]

The top categories of products purchased through smart phones included clothes and accessories, books, electronics and appliances, and tickets.

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EU-5 Consumers Who Are Comfortable Buying Online, October 2013 [CHART]

The UK had by far the highest confidence levels, with 70% saying they felt secure when making online payments and fewer than 10% saying they disagreed.

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Customers' Leading Priorities, August 2013 & February 2014 [CHART]

Superior product quality was the top priority among US marketers.

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Benefits Of Real-Time Marketing According To Companies & Agencies, March 2014 [CHART]

About 9 in 10 global client- and supply-side marketers from around the world (but primarily based in the UK) agree that real-time marketing is essential as behavior, device, place and time come together.

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Top Ways Companies Fail Aging Consumers, March 2014 [CHART]

51% said it is difficult to find advertising that reflects older consumers.

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Online Video Ad View Growth By Content Genre, Q4 2013 [CHART]

Online video continues to grow quickly, with video views up 31% year-over-year in Q4 and video ad views up a similar 30%.

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