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Consumer Behavior

Email Open & Click-Through Rates, Q4 2009 – Q3 2012 [CHART]

The average email open rate increased to 27.2% in Q3, rebounding from a small drop in Q2, and representing the highest level in at least 2 years.

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Branding Effectiveness From Pre-Roll Video Ads, December 2012 [CHART]

Viewers exposed to a pre-roll video ad demonstrated higher brand awareness and message association than a control group that did not watch the ad.

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Millennials & Branded Entertainment, December 2012 [CHART]

4 in 10 Millennials from around the world want brands to allow them to influence their products (co-creation).

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US Retail Search Advertising Metrics By Device, November 2012 [CHART]

While mobile devices were a big influence on e-commerce sales on Black Friday and Cyber Monday, mobile phones haven’t performed well in paid search.

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Small Businesses & Social Media Use, December 2012 [CHART]

Just 35% of the respondents said they are actively using social media, although 16% are interested in learning how to use social.

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Consumer Interest In Interactive TV, December 2012 [CHART]

35% of respondents indicated an interest in real-time games and challenges with shows via a second screen.

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Millennials & Customer Experience Feedback, December 2012 [CHART]

67% of American Millennials believe it’s their responsibility to share feedback with companies after a good or bad brand experience.

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In-Store vs eShopping Preferences By Demographics, December 2012 [CHART]

59% of the Americans aged 18-64 surveyed online said they would rather make a purchase in-store than on their computer (31%).

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Cross-Channel Strategy Benefits, December 2012 [CHART]

3 in 4 retailers have a cross-channel strategy (51%) or are working towards one (24%).

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Actions Prompted By Social Ads By Race, December 2012 [CHART]

While 1 in 3 social media users agree that ads on social networking sites are more annoying than other online ads, 15% have shared a social ad.

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