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Consumer Behavior

Top Motivations For Shopping Online, March 2013 [CHART]

Asked to identify the top-3 improvements to their online shopping experiences that would motivate them to shop more, 74% of consumers cited free delivery.

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Consumer Attitudes Toward Interacting With Companies Online By Generation, December 2012 [TABLE]

Roughly 40% of consumers under 55 (and 54% of consumers over 55) agreed that “companies that listen online are intruding on customers.”

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Americans Who Expect Companies To Listen To Them Online By Generation, December 2012 [CHART]

Millennials between 18 to 24 years old were least likely to be aware of companies listening in, although still over three in five knew this went on.

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Women Who Abandon Social Media, March 2013 [TABLE]

Among the 86% of North American women surveyed online who have a social media account, 38% are dubbed Defectors, who have stopped (16%) and/or decreased (28%) using at least one social network.

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Importance Of Buying American By Product Category & Gender, March 2013 [CHART]

Women were 11% more likely to consider Buying American important when purchasing major appliances (79% vs. 71%).

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Minneapolis/St. Paul Experience 5th-Biggest Rise In Telecommuting Nationwide

The Twin Cities has experienced the fifth-biggest rise among metro areas nationwide in the number of workers based at least partly at home.

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Twitter Sentiment vs Public Opinion, March 2013 [TABLE]

The Twitter conversation does not tend to be exclusively more liberal or conservative than general public opinion, but it does seem to be quite negative at points.

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Promoted Tweet Campaign Results, March 2013 [TABLE]

Users exposed to a Promoted Tweet impression had an average 22% higher message association than those not exposed to Promoted Tweets.

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Conversion Rates For American Visitors To Travel Websites By Category, January 2011 – March 2012 [CHART]

The monthly average for conversions via cruise sites was less than 1% between January 2011 and March 2012.

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Sources That Influence Vacation Choice For US Cruise vs. Non-Cruise Travelers, April 2011 [TABLE]

While many cruisers turn to travel agents to book, only 11% considered agent recommendations as a purchase influence.

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