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Consumer Behavior

Most Likely Brand Emails To Be Opened, February 2013 [CHART]

Almost seven in 10 said they were likely to open emails from brands whose products they often purchased either online or in brick-and-mortar stores.

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Primary Reason For Reading Promotional Email Via Mobile, December 2012 [CHART]

Almost one-quarter of respondents said the No. 1 influence on whether they would open a promotional email was the familiarity of the sender’s name.

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US Mobile Facebook Users & Penetration, 2011-2017 [CHART]

This year, eMarketer estimates, just shy of 100 million Americans will access their Facebook account via mobile phone at least monthly.

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US Twitter Users & Penetration, 2012-2017 [TABLE]

The mobile Twitter population is not huge, but neither is the overall Twitter population in the US, estimated to reach 36.8 million users this year.

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US Mobile Twitter Users, 2011-2017 [CHART]

Though Twitter penetration of the overall population is low, usage among all mobile phone social network users is substantial, at a 28% penetration rate.

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Popular Creative Advertising Elements, August 2013 [CHART]

92% of TV-viewing smartphone owners across 3 major markets believe that brands have an opportunity to make ads feel more like a story or game, by simulating entertainment-based narratives.

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Cord-Cutting Intent, August 2013 [CHART]

8.8% of adult broadband users with an internet-connected TV and traditional residential pay-TV service report being highly inclined to cut the cord in the next 6 months.

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Retail Advertisers Mobile Post-Click Action, Q1 2013 [CHART]

Mobile commerce, store locator and site search are among the top actions retail advertisers are using to drive web and foot traffic.

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Phone Wait Time Benchmarks, Q1 2013 [TABLE]

About 60% of calls were answered, typically in slightly over one minute. But a significant 15% hung up right at about the 40-second mark.

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US Adult Digital Buyer Penetration By Generation, 2013 & 2017 [TABLE]

eMarketer estimates that three-quarters of boomer internet users in the US—45.2 million people—will be digital buyers by year’s end.

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