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Consumer Behavior

Visits To Trading Sites, November 2012-November 2013 [CHART]

Of total time US internet users spent online with that type of content, 61% came from the desktop, with the remainder from mobile.

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US Internet Users Who Consumer Business & Finance Content, September 2012-September 2013 [CHART]

Finance/news websites were the top information resource for investors (52%), followed by financial advisors and brokers (40%).

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Most Effective Email Marketing Tactics, February 2014 [VIDEO]

Closely grouped at the top are 3 main goals: improving lead nurturing (52%); improving click-through rates (50%); and increasing website traffic (49%).

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Retail Sector Customer Satisfaction Rates, 2012 vs 2013 [CHART]

While e-commerce sites have generally enjoyed higher levels of customer satisfaction than traditional retail stores, the gap has disappeared for the time being.

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Benefits & Drawbacks Of Personalization, November 2013 [TABLE]

Heightened consumer demand for messages related to their interests, which explains many of the benefits of personalization cited by executives polled.

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The 10 Steps Of Crisis Communications [INFOGRAPHIC]

This inforgaphic by the Marketing Technology Blog illustrates ten communications steps to take when managing a crisis.

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Where New Product Ideas Originate, February 2014 [CHART]

Some 51% of high-level executives at media and marketing organizations agree that their top-selling product in 2017 has yet to be invented.

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Data Types That Are Essential To Marketing Success, February 2014 [CHART]

More than 9 in 10 companies believe that some form of data is essential to their marketing success.

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Always-On Consumers By Channel Use, February 2014 [CHART]

3 in 4 Always-On Consumers visit social networks, while two-thirds frequent news and magazine websites and half visit company websites.

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Likelihood Passengers Will Buy Airline Services Via Mobile, May 2013 [CHART]

In 2013, 37% of travelers worldwide said they’d Definitely use their mobile devices to purchase airline tickets & 33% would consider doing so.

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