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Social Media Marketing

Multitainment Behavior By Generation, March 2013 [TABLE]

81% of Americans almost always or always engage in another activity while watching their home TV, with that figure rising to a high of 88% among 24-29-year-olds.

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Top Prompts For Trying New Fashion Retailers, March 2013 [CHART]

39% said they had tried out a new retailer in the previous 90 days, up 22% from 2011, and almost triple the 14% from 2010.

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Social TV Activity By Country, March 2013 [CHART]

Across 12 countries examined, an average of 43% of respondents reported following social media conversations about a TV program on a companion mobile device while watching the program.

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Online Moms Technographics [CHART]

More than eight in 10 of these women use social networking sites at least once per month, with three-quarters using Facebook specifically.

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Baby Boomer Technographics [CHART]

Baby boomers accounted for more than one in five social network users and about the same share of Facebook users in 2012.

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Generation X Technographics, 2012 [CHART]

Gen Xers use social networking sites on at least a monthly basis (74.5% did so in 2012), and nearly two-thirds used Facebook in particular (65.6%).

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Twitter Buzz & TV Ratings, March 2013 [CHART]

For 18-34-year-olds, an 8.5% rise in Twitter volume corresponds with a 1% increase in TV ratings for premiere episodes.

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Customer Service Channels & Expectations, March 2013 [TABLE]

Customer service channels are evolving, but 89% of consumers believe it’s important to be able to communicate with brands on any channel and still receive the same quality and efficiency of response.

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Measuring ROI For Online Marketing Channels, January 2013 [TABLE]

In January 2013, the greatest percentage of companies reported a good ability to measure the ROI of paid search.

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Millennials' Cross-Channel Behavior, March 2013 [CHART]

59% of consumers surveyed used more than one device to email in the 7 days prior to the survey and 60% used multiple devices to visit websites.

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