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Online Behavior

Quantified Self Universe [VENN DIAGRAM]

As quantified self becomes more established in the market, its intersection with mobility, social networking, and ethnography is one of the most intriguing areas of coverage.

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Social TV & Super Bowl Ads [INFOGRAPHIC]

This infographic from Crowdtap illustrates the social side of Super Bowl ads.

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Social Referral Traffic Trends, September 2012 – December 2013 [CHART]

While Facebook’s share of site visits retreated a little after a surge in November, it remains the comfortable leader, ending 2013 far ahead of its competitors.

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Most Effective Issue Resolution Methods, According To Customers – January 2014 [CHART]

Some 45% of respondents believe that calling a company is the most effective way to get their problem solved, compared to 19% who felt that way about email and 13% about social media channels.

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Appeal Of Online Video Ad Types, January 2014 [CHART]

Across 6 ad types listed, pre-rolls emerged as the most acceptable type of ad, cited by 22% of respondents.

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Benefits B2C Customers See In Sharing Personal Information, September 2013 [CHART]

More than three-quarters of US business-to-consumer customers saw the benefit of trading personal information for more relevant discounts and offers.

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Social Media Response Rates By Industry, Q3 2013 [TABLE]

A breakdown of social media response times and rates by industry found that government companies had the longest response time—14.5 hours—and a response rate of just 17%.

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Social Revenue Per-Visit, Q4 2012 vs Q4 2013 [CHART]

None of the major platforms’ revenue-per-visit (RPV) grew quite as quickly on a year-over-year basis as Tumblr: the network’s RPV shot up by 340% to $1.10 in Q4 2013.

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TV Everywhere Users & Pay-TV Satisfaction, January 2014 [CHART]

28% of TVE users feel more satisfied with their pay-TV service (up from 24% last year).

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Online Shoppers Who Will Share Preferences For Relevant Emails From Retailers, December 2013 [CHART]

Nearly seven in 10 said they would disclose personal facts if the emails they received were more relevant as a result.

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