Online Behavior
Retail Sector Customer Satisfaction Rates, 2012 vs 2013 [CHART]
While e-commerce sites have generally enjoyed higher levels of customer satisfaction than traditional retail stores, the gap has disappeared for the time being.
Read MoreRogers High School Social Media Controversy [VIDEO]
Rogers High School student Reid Sagehorn’s ill-considered tweet will likely force him to explain his role in this controversy for the rest of his life.
Read MoreThe 10 Steps Of Crisis Communications [INFOGRAPHIC]
This inforgaphic by the Marketing Technology Blog illustrates ten communications steps to take when managing a crisis.
Read MoreData Types That Are Essential To Marketing Success, February 2014 [CHART]
More than 9 in 10 companies believe that some form of data is essential to their marketing success.
Read MoreAlways-On Consumers By Channel Use, February 2014 [CHART]
3 in 4 Always-On Consumers visit social networks, while two-thirds frequent news and magazine websites and half visit company websites.
Read MoreLikelihood Passengers Will Buy Airline Services Via Mobile, May 2013 [CHART]
In 2013, 37% of travelers worldwide said they’d Definitely use their mobile devices to purchase airline tickets & 33% would consider doing so.
Read MoreUS Mobile Travel Bookings, 2012 & 2015 [CHART]
While US mobile travel bookings sat at $6.15 billion in 2012, PhoCusWright forecast this would rise to $39.50 billion by 2015.
Read MoreNorth Americans' Tablet Web Use By Hour, February 2014 [CHART]
Chitika has taken a look at how tablet usage – in this case web browsing only, not applications – fluctuates during a typical day.
Read MoreBrand Response Times To Social Media Complaints, February 2014 [CHART]
About 6 in 10 brands receive customer complaints via social media occasionally, while close to 1 in 6 receive them Somewhat (10.9%) or Very (4.9%) often.
Read MoreHappy eCommerce Customers [INFOGRAPHIC]
This infographic by Yovigo illustrates what makes eCommerce customers happy.
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