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Online Behavior

Social Logins Trends, Q1 2012-Q2 2014 [CHART]

After 6 consecutive quarters of shrinking market share, Facebook’s share of social logins increased by 1.5% points to roughly 44% in Q2.

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Length Of Time People Keep Their Mobile Devices, March 2014 [TABLE]

Over half of smart phone and tablet owners are toting devices purchased within the past year.

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Top Mobile Phone Activities For Hispanics, March 2014 [TABLE]

As a whole, US Hispanics use their mobile phones to access social networking apps at nearly the same rate as their non-Hispanic counterparts.

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Mobile App Use, Q4 2011-Q4 2013 [CHART]

Adult iPhone and Android owners in the US used an average of 26.8 applications per month during Q4 2013.

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Top Smart Phone Activities By Generation, July 2014 [TABLE]

Almost three-quarters of Millennial smartphone owners engage in social networking on their devices during a typical week.

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Types Of Mobile Apps US Hispanics Use, December 2013 [TABLE]

Nearly 70% of unacculturated US Hispanic internet users reported that a social media app was one of their top three used apps.

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Brand Post Engagement Rates By Social Site, July 2014 [CHART]

User interaction rates with brands’ posts on LinkedIn trail other platforms that also have professional members.

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Favored Social Channels For Customer Service, July 2014 [CHART]

Facebook is the clear choice for social care, per the survey, and is also the social channel from which a plurality of respondents expect the quickest response.

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Comcast Customer Service Call From Hell & Kindle Unlimited [VIDEO]

This episode of Beyond Social Media: Comcast’s viral customer service call; Kindle Unlimited; Greenpeace brandjacks LEGO; wedding drones & LinkedIn buys Newsle.

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Order In Which People Pay Attention To Search Results That Include Video Thumbnails [FIXATION MAP]

This heatmap illustrates the order in which search engine users fix their attention on search results that include video thumbnails.

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